GYS Warranty

Below is the most complete and detailed warranty synthesis based on all available official GYS (France) sources, including:

• The warranty section from your uploaded GYSPOT PTI Genius Plus manual
• GYS France “General Guarantee Conditions”
• GYS General Sales Conditions (after‑sales repair warranty)
• Other GYS product manuals with matching language

FULL CONSOLIDATED WARRANTY (ENGLISH)

STANDARD WARRANTY PERIOD

GYS provides a standard warranty covering all defects or manufacturing faults for a period of TWO (2) YEARS from the date of purchase. The warranty covers both parts and labor, provided that the user presents a valid, dated proof of purchase.

WARRANTY COVERAGE

The warranty covers:

• Manufacturing defects
• Hidden defects
• Failures directly attributable to workmanship or defective components

The warranty is only valid when:

• The product is used under normal operating conditions
• The product is used according to the manufacturer’s instructions
• No unauthorized modifications or repairs have been performed
• The correct electrical power supply has been used
• The coolant, consumables, and accessories meet the specifications defined by GYS

WHAT THE WARRANTY DOES NOT COVER

The GYS warranty does NOT cover:

• Damage caused during transport or shipping
• Normal wear and tear of consumable parts (examples: cables, clamps, electrodes, caps, connectors, hoses, nozzles, etc.)
• Failures caused by improper use, including but not limited to:
  • Incorrect electrical supply or voltage
  • Drops, impacts, or shock
  • Dismantling or opening the unit by unauthorized persons
  • Overloading or using accessories that are not approved by GYS
• Failures related to the operating environment, including:
  • Pollution
  • Corrosion or rust
  • Dust infiltration
  • Excess humidity
  • Exposure to rain or water (IP20 rating: no water protection)
• Damage linked to improper coolant usage (standard automotive coolant is forbidden for spot welders)
• Damage caused by freezing of coolant within the machine
• Failures caused by inadequate air supply or contaminated air (oil, moisture, impurities)
• Failures caused by incorrect arm installation or misalignment
• Blockages of cooling circuits caused by improper fluids or contaminated liquids
• User-performed repairs, alterations, modifications, or bypassing safety systems
• Results of using the product in an installation not properly grounded
• Failures caused by external electrical network disturbances, including generator instability or voltage spikes

AFTER-SALES REPAIR WARRANTY (OUTSIDE NORMAL WARRANTY)

For repairs performed by GYS or an officially authorized GYS repair center on products no longer covered by the original warranty:

• The repair itself (parts + labor associated with the repair) is covered for THREE (3) MONTHS.
• This repair warranty applies ONLY to the specific components repaired.
• Transport costs are always excluded unless otherwise agreed.

WARRANTY REQUIREMENTS

In the event of a breakdown or suspected warranty claim, the user must return the product to their official distributor or reseller along with:

• A dated proof of purchase (invoice, receipt, or equivalent)
• A written description of the failure or observed symptoms
• Any diagnostic reports, if applicable

Products received without proof of purchase cannot be processed under warranty.

INVALIDATION OF WARRANTY

The warranty will be voided in the following cases:

• The unit has been opened, modified, or repaired by anyone other than GYS or an approved repairer
• Serial number or safety labels are missing, altered, or illegible
• Use of the product outside of its electrical specifications
• Use of non‑approved consumables or accessories that cause damage
• Evidence of misuse, shocks, liquid ingress, improper coolant, freezing, or contamination
• Improper installation or non‑compliance with ventilation, grounding, or environmental requirements

TRANSPORT LIABILITY

• Transport damage is explicitly excluded from warranty.
• It is the responsibility of the customer or carrier to inspect and note damage immediately upon delivery.

END OF GYS CONSOLIDATED WARRANTY TEXT

Innovative Solutions CRTE – Warranty Support Statement for GYS Equipment

(This document provides the full CRTE warranty support statement as requested.)

Innovative Solutions CRTE (“CRTE”) is an authorized distributor of GYS welding and collision-repair equipment. All GYS equipment purchased through CRTE is covered under the GYS manufacturer warranty, which provides two (2) years of parts and labor coverage against defects in materials or workmanship, subject to the terms defined by GYS in this warranty as listed above.

IMPORTANT CUSTOMER ELIGIBILITY REQUIREMENT

To receive warranty support, parts processing, logistics assistance, or diagnostic services through CRTE, the customer must be an ACTIVE registered user in BOTH of the following systems:

1. CRTE Service Portal
2. CRTE Accounting Customer Portal

Both portals are accessible at:

https://www.innovativecrte.com/crte-customer-portals

Customer registration and active status in these portals is required for:

• Warranty parts shipment
• Core return tracking
• Labor coverage authorization
• Ticketing and diagnostic scheduling
• Access to prepaid return labels
• Tracking of all RMA / warranty transactions

Failure to maintain active portal status may delay or restrict warranty processing.

CRTE Warranty Handling & Customer Support Process

1. Diagnosis & Remote Technical Assistance
CRTE provides nationwide video-based diagnostics and repair guidance, enabling rapid troubleshooting anywhere in the country. A CRTE technician will video-conference with the customer or the shop technician to confirm the fault, identify the warrantee able part, and guide safe removal and installation. This remote-support procedure is available at no charge throughout the 2-year warranty period.

2. Replacement Parts Shipped Under Warranty
If a part is deemed warranty-eligible:

• CRTE will ship the replacement part to the customer via UPS Ground or equivalent of at no charge.
• A core charge will be applied for any part shipped under warranty.
• The customer must return the original part (the “core”) to CRTE within 30 days using the prepaid return label.
• Once the core is returned and verified, the core charge is fully refunded.
• Parts not returned within 30 days are considered customer-owned, and the core charge becomes permanent.

3. Customer-Provided Shipping Option
Customers may send defective part or unit directly to CRTE through UPS or any carrier. CRTE will cover all labor costs associated with the warranty repair. The repaired or replacement part will be returned at the customer’s shipping cost.

4. Equipment Transport & On-Site Service (Optional)
Because the GYS warranty excludes transportation, CRTE offers optional paid transportation within our regional service areas. Once equipment is at a CRTE facility, all warranty labor is provided at no charge. Field service travel costs may apply where applicable.

5. Exclusions & Conditions
All exclusions in the GYS warranty apply, including:

• Consumables, cables, clamps, electrodes, caps
• Misuse, incorrect electrical supply, environmental exposure
• Transportation damage
• Unauthorized repairs
• Blocked cooling circuits or frozen coolant
• Improper air supply or contamination

6. Customers with a CRTE Service Maintenance Agreement
Active CRTE maintenance agreements supersede this warranty policy. Enhanced benefits may include priority service, transportation coverage, preventive maintenance, and additional labor or loaner provisions.

Summary of CRTE Warranty Support Advantages

• Manufacturer warranty coverage (2 years parts + labor)
• Free UPS Ground shipment of approved warranty replacement parts
• Free return shipping label for core returns
• Nationwide video-based diagnostics
• Zero-charge warranty labor through CRTE
• Optional transportation services
• Flexible ship-to-warehouse option
• Priority options for maintenance-agreement customers